Ask questions to Amazon about the Seller Mobile App


#1

Hello Selling Partners,

We would like to give you an exclusive opportunity to ask questions about the Amazon Seller mobile app to our Seller Mobile App team.

Post a question below by April 26th and use the “like this post” feature to endorse other sellers’ questions. The Seller Mobile App team will reply to a selection of your questions - prioritised by number of likes - by May 9th.

To ensure this thread is helpful for all Selling Partners, please stay on topic and refrain from asking account-specific questions. Please keep your posts to fewer than 4 sentences. If you have more than one question, post each question separately.

We look forward to hearing from you,
Amazon Seller Mobile App team


pinned #2

#3

Why isn’t there notifications for A-Z claims or the facility to even see A-Z claims on the app?


#4

Why does it sometimes open as a blank screen (with exception of the very top row; logo, menu and photo icons)? My personal setup is Samsung S8 with Android 9 (Pie). Seller app 5.13.0


#5

Why are some items in the ‘hamburger menu’ and others on the main screen, with some items on both? There doesn’t seem to be any logic to it.


#6

Current Balance shows next estimated disbursement amount and not actual balance. Could both be displayed?


#7

Is there a way to be notified when one of your products receives a product review and when you receive seller feedback (positive or negative)?


#8

Can the app be redesigned to use proper mobile app design language? It is very, very clunky, for instance some menu options in some places like the home screen, but not in other places like the hamburger menu, and an improved way to view sales on the home screen in one view.


#9

A profitability calculator on an item’s inventory page which accounts for VAT like it does for Seller central on the web - it is useless otherwise as the figure given is entirely wrong without accounting for VAT.


#10

The ability to view multiple Amazon marketplaces in the app. For instance I’m logged into Amazon Europe and see sales in UK, ES, DE and so on.

For Amazon US and CA, I have a bookmark saved as a shortcut elsewhere on my phone, because these sales can’t be seen in the app as well.

It needs a switcher like on the web where you can access all markets.

Edit: spelling


#11

The option to search by sku on the manage orders page would be useful


#12

and the ability to filter by ASIN.


#13

where can I download it? Search AMAZON SELLER APP in Apple store for me as a iPhone user?


#14

Really feel the app should have an auto log out feature like banking apps and use touch ID or face ID etc to log back in.


#15

The app under account health also shows
“Suspected Intellectual Property Infringements” as a label - this is not accessible on seller central and only appears on the app (it is present on amazon.fr seller central)
so not a bug in the app but an issue with seller central not matching up.


#16

Is Amazon planning to offer sellers the option of being able to receive notifications about each of their regional Seller Accounts at the same time, therefore Europe, USA, Japan, Australia etc., without having to log out and switch?

The current state makes them decide, which account to use and there is no way how to be notified about other Amazon sites.

Pictured the login screen, prompting to select just one marketplace:

A0624543-F0F4-4D73-9092-A19FBFACE4F3


#17

I love the app but it would be great if I could move images around more easily. If I want to add a new image as my main image it does not let me move the original main image - I have to delete it and then re-upload it! : )


#18

Hello
I have an ipad pro however the seller app does not allow you to view the full screen. Can you tell me if this is a feature that you will be working on.
Patricia


#19

Can we not have the emails from all customers in all selling zones go into one, currently you have to change zones to check if you have mail from France, Germany, Italy, Spain etc.


#20

Hello

Could someone please advise the key benefits of using the App on your mobile phone to using a PC? for example process orders? Add new products etc?