Automated returns with Hermes label provided
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Seller_JuIlkqNrUDuQA

Automated returns with Hermes label provided

Can anyone tell me how long it takes for Hermes to deliver a return thats been automated by Amazon please? I know it depends when its collected / dropped off, but both of mine say that Hermes have them - one id 15 days old and the other is 20 days old. My concern is that the customers start asking for their refunds soon but I do not have the goods back yet. Also, how do Amazon show the charge for the return - which we are paying for now? Where can I find that please? TIA

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Seller_f5cnodyVjLD4S

All Hermes returns are automatically marked as collected, with many never actually being returned by the customer. You won’t be charged unless it’s actually scanned.

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Seller_vUu5OilMBfrbi

Just wanted to say I have the same issue. Parcel marked as picked up on the 12th November and I can’t even use the tracking number on Hermes’ website to find out where it is because they don’t recognise it.

Plus it’s a load of crap that customers can just say description wasn’t accurate and get a paid return at our expense when they just didn’t read the description fully.

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Seller_l78koE9kGCu59

Do we know what the actual policy is - or is this another T&CS say one thing but the CS reps do as they see fit?

I wouldn’t mind but out of the 3 returns I’ve had ALL 3 were genuinely not my fault. The 1st that I refunded without return bought a 10ml item and said “I did read that bit I thought you’d send a big bottle for that price (£4)”. She was a lovely old lady as it happens and called me so I just returned her.

This seems ‘next level’ bonkers 🤦

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Seller_JuIlkqNrUDuQA

So these 2 returns are 2 weeks old now. Not received either back yet. If/when I do, do I refund in full or deduct the postage cost that I will be charged (£3.30??) or will I not be charged postage due to the reasons the customers have given? TIA

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