I inquired Amazon about it and they have been able to reimburse the missing 26 units for one particular ASIN in that same shipment. No luck with the other ASIN of which 56 units are missing! Their response was:
Upon further investigation, we have found that the units mentioned below are marked as “Investigation Completed – shipment contents counted and confirmed”.
FNSKU- XXXXXXXX, -56
When receiving items in the fulfillment center, we physically count units being received. If we find quantity discrepancies between what we received and what was expected per the shipment details, we initiate a second physical check to re-count the units received.
Items are marked “Investigation Completed – shipment contents counted and confirmed” in Seller Central when we have completed the second physical check, and the quantity discrepancy still exists.
In response to your request, we have completed a further review. This review confirmed that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued.
The shipment is closed now;
I sent the shipment in full after labelling, they have the complete invoice that shows all the units that should have arrived. My guess is that UPS lost some boxes but, shouldn’t that be covered by the insurace?
A bit lost here, any help would be appreciated