Oh these guys sound lovely…
" Through using sophisticated techniques approved by our legal team and in line with Amazons recommended practices, we are able to actively pursue and attempt removal of unauthorised resellers on behalf of a brand. This is done on a no win, no fee basis and for your ongoing protection we provide a 12 month guarantee from the date of removal to keep a reseller off the Amazon platform.
Our Take Down service works in tandem with the Brand Cops monitoring software. For example, if an unauthorised reseller is removed and reappears a few weeks later with new listings, then our software will identify the new listings within minutes and notify our team, who will then restart the take down process again. "
So, instead of simply contacting Amazon and gating the product, they manage to rack up charges to their clients by dragging their feet for over a year.
I think I might just ask them to provide the request in a certified letter, require the client to verify their authority, and see how interested everyone is in increasing their billable hours.
>> Why would serial numbers and invoices be with fba?
Serial numbers are on the product. (invoices aren’t, obviously).