Buyer cancelled
I sell personalised items. Occasionally the buyer requests something that cannot be done or outside scope of listing. Once explained they decide to cancel. I currently have 2 of these out of 38 which apparently is percentage wise double what is allowed
Amazon have not written to me yet . How worried should I be. It is not my fault. Sold on other platforms for years and agreement to cancel as it cannot be done or confusion from buyer has never been an issue.
1 reply
Seller_SITNVuZK87zGK
If the buyer wishes to cancel, and it’s a merchant fulfilled order, they MUST supply a message with the heading Order Cancellation Request, otherwise the system will assume it is seller cancelled.
Though I assume you are selling in handmade, I don’t know if there are any other rules around cancellations.
