Hope you can help,
I have a buyer who is claiming the item has not been received it’s a £200 dumbbell.
We ship with Fedex who have a signed POD for the parcel at the address however the custom name is Jack and the POD was signed as Jake.
The customer is saying that no one of that name lives here however I feel it could just be a misunderstanding of the name.
I’ve sent the POD to the customer who’s now contesting and I’ve advised him to open a AtoZ.
Has anyone had an issue before? I feel it’s going to cost me the AtoZ.