Buyer Demands Money or will leave negative feedback, Help


#1

Hi, I sold an item & the buyer asked for a refund as item not received …I send everything via Royal Mail recorded delivery so I tracked the item & it had been delivered & signed for but they claim they have no idea who signed for it. I asked if it could of been taken in by a neighbour etc but they said they were in all day. Communication back & fourth with the buyer getting angry & threatening to leave bad negative feedback to my account if I don’t refund money within 24hrs they also opened a A-Z claim…I sent in all the info but the buyer was not being great so I pressed the refund button with the notion that would be the end of it but now it seems I have a kind of deficit to my account and I haven’t had one single order where I’ve been really busy previously! Can I do anything to put this right, I’ve tried the amazon chat section but the info given seems to be what I’ve already done.
Any help would be appreciative


#2

Nothing you can do now about the defect. Refunding an A-Z is considered admitting your guilt I’m afraid, and you should have appealed it from the start. You could try now appealing the A-Z as nothing to lose now - I assume you input the tracking at time of dispatch?

Additionally I would report the buyer if they actually threatened you with bad feedback unless an instant refund.


#3

Contact RM and get the GPS of where it was actually delivered. It is not unknown for the postman to forge signatures and not deliver.