Cannot download invoices for customers


#1

Whenever a customer asks for an invoice, I am unable to download this. I’ve attached screenshots of what happens. I just get an error page… can someone help? thanks!

invoice2|690x169


#2


#3

Just checked ours and all working fine. Might I suggest you clear your browser cache and cookies and see if that helps. Good luck.


#4

Haha, well, I tried opening in an incognito tab and voila, it worked! I guess sometimes the simple “turning it off and on again” does work. Thanks :slight_smile:


#5

When we have a customer asking for an invoice we simply instruct them on how to download one from their orders screen.


#6

I have the same problem as you, I try to clear my browser cache and cookies, but it doesn’t work.