Cannot manually create MCF orders


#1

From this morning, For all this day
We cannot manually create MCF orders - When we choose an item and click ‘Create fulfilment order’ we get this error on the next page

errorDescription

Does anyone have a solution?

Thanks in advance


#2

Hi not sure if your a new seller is your account definitely active and your inventory showing available and not pending transfer?


#3

Thank you for the quick response,
I’m not a new seller
my inventory showing available and not pending or transfer
Today the account in Germany was blocked by Amazon , (something related with vat)
In a message from Amazon was written - “you may no longer offer to ship items into Germany”
Do you think this is related?
Because the MCF error appears in all products and in all European countries.


#4

If the stock is sitting in DE or order going to De it is likely I have just placed an order no issue for uk


#5

True, there is no problem for the customer to make FBA

purchase
I ignore Germany
(I understand the blockage)
But it seems to me that Amazon may have accidentally blocked the option for me
In all other countries,
Once I try to create MCF delivery (not from Germany)
Even before I get to the page of shipping details, address, etc.
I get this error page, (screenshot attached)

Thanks in advance


#6

Hmm yea strange one maybe worth trying to speak to someone on chat in support