Amazon seller support continues to amaze.

I have a book listing supressed because I dont have permission to sell that brand. its been that way for a while so i thought I would just try again.

I pointed out that firstly, brand approval is not necessary for second hand books, something which has been confirmed in the law courts. And secondly that the listing had been supressed because I dont have permission to sell 'Penguin Brand' I pointed out that the book is actually published by Michael Joseph and not Penguin.

and this was my reply

Please be informed that in order to maintain a safe and trustworthy shopping experience, certain products cannot be listed or sold on Amazon or may be subject to additional requirements because of supply chain authenticity risks.

Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.

If your account becomes eligible to sell this product, you will see "Apply to sell" next to the product in the "Add products" feature in Seller Central.

Honestly, what is the point of Amazon even claiming to have seller support in the first place ? Its just ridiculous.

Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.

I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.

The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.

I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.

Your Referral to Amazon.com - Investigation Complete

We received your report of suspicious buyer activity. Thank you for bringing this to our attention.

Complaint ID:

Order ID:

ASIN(s):

What did you investigate?

When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.

What was the outcome of the investigation?

We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.

Will my report have any impact on my performance?

No. Your report of the buyer and the outcome of our investigation will not affect your performance history.

What do I need to do?

No further action is required from you.

Thank you for selling in Amazon’s store.

This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.

To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.

Hi,

I have a Listing that I created and it has 6 variations. Out of those 6 Variations 3 Variations have suddenly brand name changed to 3 different names. I created the listing myself . I am not enrolled in a brand registry yet.

But I had this listing for more than a year now and I have been selling all the 6 variations but suddenly this change has kicked 3 variations out of the variation table and now those 3 listing are separate individual listing.

Can anyone tell me why this has happened and what can I do to fix it please ?

Dear Fellows.

i and other FBA sellers were getting good sales on popular shampo listings. than comes the FBM seller. he is taking all the sales on proce of 7.99£. this price is not possible for FBA seller as it gives only 2p in profit. its second month and its getting upsetting now. FBM seller is taking all bu box. rest of us are just watching the sales down. i reduced my asin price for 8.99£ but even than amazon is not giving me bu box.i heard Amazon is all about Prime.aka FBA.

SUGGESTIONS PLZ.

THANKS