Hello Everyone
We’re dealing with a serious fulfillment issue that began after multiple customers complained about receiving the wrong product. Customers ordered one item but were sent a different product instead.
Shortly after, we received a warning message from Amazon requiring us to submit a Plan of Action (POA) due to these customer complaints.
To investigate, we placed a test Multi-Channel Fulfillment (MCF) order of 10 units of the affected product. Out of those, 6 units were correct, but 4 units were actually a different product — yet they were labeled by Amazon’s fulfillment center as the ordered item.
We do not use Amazon labeling, since all our products come with their own barcodes printed directly on the packaging. This mislabeling was done at the fulfillment center without our authorization or any need.
This fulfillment center error is leading to customer dissatisfaction and negative feedback, harming our brand reputation and sales, and putting our account status at risk—all through no fault of our own.
We have photo evidence and detailed documentation and urgently need Amazon’s help to fix this issue before more damage is done.
Has anyone else faced similar FC mislabeling issues or gotten POA warnings for something out of their control? Any tips on escalation and resolution would be greatly appreciated!
Thanks!
CASE ID: 18126511301
Admins, your assistance is urgently needed — this issue clearly requires human intervention and escalation, as it’s causing substantial financial losses, damaging our brand reputation, and directly affecting our account health and customer trust.
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