I am a new Amazon FBA seller and hence quite confused and puzzled - might even have to rethink selling on amazon. I sold a new item on FBA for £14.95. Today I have received an email from seller support that the customer did not receive the order and hence they are refunding £16.45. I don’t understand, if Amazon sent the item and the buyer did not receive it why am I being charged and more than what the item was sold for. Why am I being punished?
Why do I have to take a double loss (cost of lost item and the cost of refund as well). Makes no sense to me.
Can anyone who have been here before advice. I dont know whether to ship 2 boxes which are packed and ready to be sent out if this is what will happen again.
Thanks in advance.