In order to protect the well-being and safety of our employees and to ensure our continued adherence to guidance from local and international health authorities regarding social distancing, we are temporarily limiting receiving, restocking, and shipping for products that require two people to pick, pack, or ship. This applies to parcels and individual products weighing more than 15kg.

For products and parcels already on their way to our fulfilment centres and that are over 15kg, we will make every effort to receive these products while adhering to guidance from health authorities. This includes using mechanical means to receive and process the order. Any shipment rejected will be sent back, however we expect these cases will be limited.

If you have already created a shipment for products weighing over 15kg and that have not already been shipped, please cancel the shipment. You can create a new shipment and the tool will advise you if there is a fulfilment centre capable of handling your product.

For products weighing under 15kg, please limit your total parcel weight to 15kg.

For products where we stop taking customer orders because we are not able to pick, pack, or ship them, we will waive monthly storage fees for the impacted duration.

You can learn more on this Help page. Please note that Selling Partner Support does not have further guidance.

We understand that this is a change to your business and we appreciate your understanding as we take steps to protect the well-being of our employees.