Credit card issue


#1

Hi
We are experiencing an real issue with the platform and are requested to Update or Credit card while everything was fine until now. Bank confirmed card is fine and or account is still blocked.
Any assistance would be appreciate.
Cheers
APE


#2

Have you tried to make a withdrawal (ie a disbursement) to your account without a small balance of around £5 being available in your account? This is one of the commonest issues regarding cards.


#3

Has the card been used before to make any purchase on the internet? Sometimes a brand new card might not work until it has been ‘broken in’.


#4

Hi
Actually yes and it worked perfectly with amazon until last week…
Cheers
APE