Starting 15 February 2023, custom and personalised products purchased on Amazon will no longer be eligible for returns.
We know it can be difficult to accept returns of customised products as they may be hard to reuse or resell. This policy makes it clear to customers that their customised product purchases are final and saves you from manually authorising returns requests.
Custom products ineligible for returns include those that are made to order or personalised with names, designs, or inscriptions. For more information on product customisation, go to Amazon Custom.
To learn more about items eligible for returns, go to About Our Returns Policies.