Customer claims the parcel didnt arrive but the delivery confirmation has a signature with her name


#1

customer claims the parcel didnt arrive but the delivery confirmation has a signature with her name. This is the 3rd customer presenting with a similar claim.

How would sellers deal with this kind of claim, which to me isn’t legitimate ?


#2

Hi the signature means nothing it will be driver signing what’s on packing does GPS show it in right location


#3

Thank you Peter, I have been warned about some drivers’ dishonest behaviours.


#4

I would send the buyer something like this: “The item appears to have been delivered as per the signature and the GPS tracking, so the courier company would like to investigate the situation for possible criminal activities (e.g. theft, fraud) that may have been committed (e.g. by their employees). In order to assist the investigation they require a signed denial of receipt. It would be helpful for you to check with the other residents of the property whether they have received the item instead.” It’s surprising how often the items turn up when you turn the tables against them :slight_smile:


#5

Barry this is great, very helpful