I have represented my case to the A-Z team.
I keep getting ever more desperate messages from the buyer.
Changing the story all the time.
Complaining about the costs of postage the Cistercian’s if importing and the cost of returning the goods.
Complaining that I sell the item on my website for less.
Complaining that the item is not worth 29 Doris and she can’t afford to lose so much in postage costs.
Now just received another message with a change in tactics presumably to get me to foot the return bill !!
Reason for contact: Damaged, Defective or Incorrect Item
Details: Customer reported product has caused burn to his hair and product seems to be faulty. Please reach out to the customer and arrange for a return for a refund.
I continue to reiterate politely that a return has been agreed to and the refund will be applied accordingly once we receive the item back.
What more can I do.
This person has been an utter PIA even before the item was purchased.
FFS…some people !!