As per the title really…I sold an item on 8th July 2018. Today, 14/2/2020 the customer has been issued a full refund, plus shipping (£5.99).
The item was a mobile phone, sold through FBA. It sold for £269.99, and now the same handset fetches £124.99 new…considerably less if used an 18 months old!
Surely Amazon’s policies shouldn’t allow such a late return, and the customer should have been directed to the manufacturer…Is there any point appealing this?
I no longer sell high value items through FBA due to other dodgy experiences, but am paying the price a year after making this decision!
Rant over…any help would be appreciated!