Customer Service you must be joking

#1

Using Everi purchased from Amazon - customer ordered item 20 November despatched the following day - customer contacts us last Friday stating they had not received the item.
Checked Tracking - The parcel had not moved since 24 November.
Contacted Everi - Because the shipping had been purchased through Amazon I was informed that that I was required to use their Customer Chat Line
I registered the complaint on Monday and received a reference number be e-mail stating they would be investigating.
Checking the Tracking again this morning the parcel has still not moved, still no response from Everi!!1

Consequently I have refunded the customer £81.50 -

Please note Amazon & Everi - This is Customer Service!!!

#2

I have 2 EVRI parcels stuck for over 2 weeks and I am asking customers to wait at the moment and not going down the refund route. So far neither of them have taken it to the next level and raised a claim.

EVRI normally respond to incidents via their Bot within 48 hours. Sometimes this does get the package moving again (not always though)

A couple of other stuck parcels did get delivered so I know there is still a chance of the others going through (although my confidence is low)

If you have sent via Buy Shiping I would (in future) hold on as long as possible. You should be protected from A-Z defects and negative feedback from EVRI issues. You still have to pay out the claim value though.

#3

One of my parcels suddenly moved after two weeks, EVRI is awful but it’s one of the two options in Buy Shipping, the other one is Royal Mail laughing hysterically

#4

I have said before EVRI is very hit and miss. Some parcels are being delivered within 2 days which is great, most are delivered before 5 days is up which means they meet my shipping promise.

Only a few are going longer but I really don’t see the need to refund at the moment unless I get a lot of pressure from a customer to do so (which I am not seeing). The stuck ones are a worry, my longest is the 24th November which is 3 weeks now.

I think in this instance I am happy to take the A-Z if it happens and hope Amazon stick by their promise it won’t impact my account. Anyway I can take at least 3 A-Z’s before it puts me over the dreaded 1% so it is worth holding out for now.

closed #5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.