Using Everi purchased from Amazon - customer ordered item 20 November despatched the following day - customer contacts us last Friday stating they had not received the item.
Checked Tracking - The parcel had not moved since 24 November.
Contacted Everi - Because the shipping had been purchased through Amazon I was informed that that I was required to use their Customer Chat Line
I registered the complaint on Monday and received a reference number be e-mail stating they would be investigating.
Checking the Tracking again this morning the parcel has still not moved, still no response from Everi!!1
Consequently I have refunded the customer £81.50 -
Please note Amazon & Everi - This is Customer Service!!!