Customise button has been moved?

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Seller_3FQizMkfJOrS5

Customise button has been moved?

Is it me or has Amazon made a change to the site? :face_with_raised_eyebrow:

Previously the customise button was right there on the listing page, but today it is found under
"See All Buying Options"

This has affected our sales - not a single sale today. Normally we get 5 or more.

Does anyone know why this happened, and is there a way to get the customise button back where it “should” be?

(Can you tell we’re still learning?)

Thanks!
Aaron

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18 replies
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Seller_7VbclcPFFRTnc
Most helpful replyThis reply was marked most helpful by the original poster.

Go to your feedback page - performance - feedback
And next to the comment is a drop down box where you can click request removal
On the next page where it says is it a product review etc, click yes

20
18 replies
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Seller_7VbclcPFFRTnc

That means you have lost the buy box

Is it just one asin ?
Has your odr increased ?
Or have you raised the price ?

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Seller_3FQizMkfJOrS5

B09RSRZ1HX

this is one of our most active listings.

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