Customise Now - Surface Image Displaying Intermittently - Conversion Dropped


#1

I’ve noticed that the surface image after a customer clicks ‘Customise Now’ button does not always display the surface image. The customer is met with the personalisation boxes but no surface image.
This seems to be a bug on the Amazon app. It’s happening intermittently on many customised products, not just my own.

I’ve noticed my conversion has dropped in the last few days, and I think it could be to do with this.

Has anyone else that sells customised products noticed a drop in conversion over the last 3 days.
I’ve contacted seller support, but they just gave me instructions on how to create a surface image in customisation, which did not answer my question.


#2

If the customer clicks the back button and then clicks ‘customise now’ again, it works and displays correctly.


#3

Whats one of your asins ?


#4

Hi, one of my products is B07WK1MVVN


#5

That’s worked OK for me

Using chrome on tablet


#6

I’ve noticed it on the APP only using Iphone. Happened on other peoples products too and other iphones. Very strange.