Hi Forum members,
What’s your experience been like with the CX health rankings metric? (under Account Health - Voice of the Customer).
We have a couple of ASINs that have NCX due to them being FBA Small and Light inventory, every negative experience involves customers receiving the wrong item.
Do you know if there is a way to locate orders that suffered from NCX? The comments received are not within the product reviews or general customer feedback and I’d love to at least point these customers towards Amazon so they can get a refund or have the correct item sent to them. (I’m not sure Small & Light orders are eligible for returns)
When clicking on “take action” to improve CX health for the affected ASINs, the only options are to edit the listing or dispose of inventory - a bit harsh considering!