Recently I’ve created a removal order of 150 units which were deemed to be unsellable on amazon (classed as defected). Having inspected these products there is no visible damage and the shrink wrap is still on the product meaning they haven’t even been opened. What’s even worse is they have now put a FNSKU sicker over my EAN barcode, meaning the product is now unsellable and I would need to remove the plastic shrink wrap.
Amazon has now just classed another 350 units as defective which I need to create a removal order for and will go out of stock as a result. I am sure that these products will also be returned in pristine condition.
When speaking to seller support, they will not provide any information regarding why they have been deemed as defective. Has anyone had a similar issue and know how to deal with it?