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Hello

I set up a professional seller account 2 weeks ago and provided all personal and business details. Most of the verification went well however i was requested to 'take a photo of your face'

2 weeks later and seller support keeps telling me that it is under review, and has now been passed on to their internal team for a second review

How long does this process usually take? The responses i receive are generic and very frustrating. Is there anything i can do to speed up the process? All the information i have provided is very clear, so i fail to see what is taking so long

Thanks in advance.

@Seller_hnDMgUKxMh1V4

Hi all,

i just went to add a product from seller central and underneath 'sell this product' there is a blue bar saying 'copy listing'

clicking on that takes you to a page to input details to make a new catalogue listing using the current details from the active listing.

if this is used i can see the catalogue getting even more messed up than it is already.

thoughts anyone?

cheers peter

Hi All,

The Amazon Q&A has caused more confusion than clarification from mods Spencer and Ezra. If I understand correctly, all untracked BPL, RM24-48, and stamped large letters (not sure about parcels) will no longer be accepted or validated behind the scenes, regardless of whether purchased via Amazon or Royal Mail's site.

Unless sellers use an expensive signed-for or tracked service, they risk account suspension, or certain category ones. This change could affect many sellers from February 25th.

I'm open to corrections, but it seems like thousands of sellers might lose their selling privileges on Amazon. I'm just trying to avoid wasting money on stock that won't sell, and give fellow sellers "stop and think" moment.

Any insights or advice would be helpful! I hope I'm wrong, fingers crossed.

Hi guys,

When receiving an IP claim, there are 2 options:

1. I understand the policy and acknowledge the violation.

2. I understand the policy and have evidence or documentation to submit for review to confirm my compliance with the policy.

Is it possible to select option 1 and then provide evidence in the future as I am waiting to receive an invoice from the supplier?

Thanks in advance

Can anyone shine a light on this issue we have? we have offered FREE products through the VINE PROGRAME but even after the customer has received this item that has cost the nothing they can,t be bothered to leave a review for it. Has anyone else had this issue as it has happened to us multiple times now and we are not a CHARITY we are a small business and cannot justify giving items away for free.

hi my account is registered as a business but I am an individual seller, the account is de-activated but Amazon will not let me change business to individual without account being active ?

How do I resolve

Does anyone know if it's possible to get a breakdown by order of the seller fees invoice in the tax document library rather than the one line total charge?

Thanks!

I genuinly though I had seen it all until this weekend.

So we sent an item through Amazon Shipping, they picked it up, scanned it, took it delivered it confirmed delivery.

The customer was then able to Open an A to Z claim, which Amazon then granted and refunded them from my funds, no order defect but this is the write up below.

So are we now saying, that even orders delivered and confirmed as delivered by Amazon, which Amazon then accepts that we have provided information proving the delivery, that they just still refund the customer from my funds ?

I am absolutely speechless. This is shocking and shows how broken the A to Z system is.

So you can catagorically prove the delivery, by Amazon themselves and that folks is still NOT ENOUGH to win an A to Z claim, even when they acknowledge the customer has received the item.

Madness

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Why is this happening?

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

I am now unable to cut and paste text from previous cases with Seller Support.

This is really frustrating when so much information needs to be repeated.

Is this just me or are other people having the same problem?