Disbursement issues and delays?


#1

Is anyone else have issues with disbursements , we have the request transfer button always showing and our available balance is showing as positive , we have passed the 7 EDD payment delay on our orders but we keep getting the following message , our balance is not zero or less

This account is not eligible for On Demand Disbursement.
You cannot disburse if your available balance is zero or less.


#2

I have had the same message for the last 48 hours


#3

We’ve had this issue for the last week or so - saying our balance is zero or less when it’s positive and saying we’re not eligible for ODD. Never had an issue like this before.


#4

We are having the exact same problem, I keep requesting the disbursement it says it has gone through successfully but the usual email that follows confirming this doesn’t arrive, I check the next day and nothing has been disbursed. The ability to speak to Seller Central customer service is now not available.


#5

same here…exactly the same ODD


#6

Seems delayed by 1 day to me, but I usually disburse every day anyway so it all comes through eventually


#7

No problems here …I’ve just asked for mine to be disbursed and apparently it’s gone through okay my balance is now zero and I’ve just received the confirmation email :woman_shrugging:t2:


#8

It’s very annoying seeing a positive balance and not being able to disburse , seems like it is a system problem ?

I’ve submitted case to seller support so we live in hope they respond accordingly


#9

I had the same problem but discovered that my bank account details needed verifying again.