Down loading photos on the Amazon App



I’m finding it extremely difficult to get my photos on a white background .

I have a Canon Power Shot SX540 HS but i cannot get that pure white background

However , i downloaded the Amazon App and managed to take some photos previously which i was able to get the white background and download it via the App

But …recently , i’ve been trying to use he App to do this again. The amazon App shows that my photos ae acceptable and meet all the acceptance criteria …however when i try to download them on the App … it says there is a problem and it doesn’t download ?

Can anyone help ?

Or , should i try and get someone to take the photos for me …not keen to do this as its another payment due from me

Thank you

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