Dropshippers and a-z claims


We all know what some Amazon CS agents are like they could mistake the end customer is not an Amazon customer. But if the drop shipper complains its a violation first, appeal after.

Just saying thats all, am with you about doing everything you can to stop fraudsters ruining it for everyone.

Keep up the fight :slight_smile:


But the drop shipper is in violation which is why one of the most notorious who always claims they haven’t received the item actually cancelled an order on my request, I just included the link from Amazon explained why I wasn’t going to send the item added the link and asked them to cancel the order - the first three orders (different books) they didn’t but this last one they did.

And as I say I won an a-z on a 2D order because I had proof of delivery from the end buyer and as Amazon said they could and did see the email links where I had told the drop shipper that I had included with a copy of the letter and the response from the actual buyer. Without all that I certainly would have lost the case.


Its mad as am sure their account would show all these IND claims and refunds being processed am sure Amazon made a point of this years ago or was that just returns for items sold by Amazon and not third party sellers ?


The latter if I remember rightly. The only time they act is if pushed (hard).


That’s one thing I cannot get my head round is surely Amazon must be seeing the number of INR claims they are making - does it not ring any alarm bells, or is there some ‘insider’ goings on ?


I get the same. I paid them over 12k in March and the amount of A-Z’s is ridiculous. It seems to be customer services first and only option


most of the claims are 2 months old and if amazon looks at the buyer account they see 100’s of orders not claimed for as they dont show up until you scroll down to 2 months ago, no amazon rep is going to bother searching that indepth


Correct. This drop-shippers usual pattern is to claim at approx the 2 month period.



Do you know if M Tibble is a drop shipper, I have had 3 emails today all claiming non delivery of a book posted on 15 April but this was not the name of the recipient. She also left negative feedback for good measure and keeps saying I am not replying to emails when i am. It seems strange sending more than 1 email to the same seller regarding the same book on the same day.


unlikely to be a dropshipper, they wait a couple of months and very rarely leave any feedback.

I had 2 few negs from NOR FIL after i tried the same thing with this seller account


Spotted today, this fraud (MARK CANE) is also using an account in the name MARY CANE.


Yes that is correct. They have exactly the same buyer address. Mary Cane ordered from me yesterday, so I did an “Order Report” and confirmed it’s the same scam drop shipper. Thanks for the heads up anyway.


No worries. Am finding it really useful to be able to see who is really behind these accounts.


They have just had an A to Z granted, claimed I have not replied to 3 emails which clearly show the replies on Amazons system. They originally said it was a gift which will now be late. In their claim they say they were having it sent to someone who is self isolating. The only name of the buyer is M on the order, how on earth do you establish who exactly the buyer is? Not only have they got their money back but gave me negative feedback too. O the joys of selling on Amazon


thanks for the tip about ‘mary’ just had an order from a ‘mary’ and when checked she has ordered 11 from me in 3 months, guess thats a whole load of claims heading my way!


Oh no, sorry to hear that! :frowning_face:


An A to Z has been granted on this. However I have received emails from the recipient who received this book 2 days after it was ordered. They were completely baffled as they had not ordered it. This is clearly fraud, I wonder if the M stands for Mary. Is there any way I can get the buyers full name and address?


You can download an order report, make sure that under the option Add or remove order report columns you have ticked the selection Billing Information


Thank you for that, I will do it now.


Hi was this resolved only I have had an order from Crusader - the first in a while, I always used to send them signed for anyway and will do so with this one but to be honest can’t be bothered with any hassle so if it is going to ‘go missing’ I would rather cancel the order.