Hi, we are fairly new to selling on Amazon and are having huge issues regarding our EAN’s. Despite the fact we can prove without a shadow of a doubt the EAN on our product is 100% right other people have used that EAN on Amazon for completely different products and Amazon seem to have no clue how to resolve the situation.
We are sick of raising cases and I’ve had so many tickets (where I’m just told to raise another case). I have thousands of products to upload and currently have 30 live!
This issue has been going on for 4 months now and in our last communication from Amazon we simply got told this issue was ‘too time consuming’, great ay!!
Please someone offer some help and a light at the end of the tunnel!