Dear fellow sellers/ Amazon
We are currently facing a huge issue with EU fulfilment
Up until recently, we have been sending all EU shipments from the UK to the DE Amazon warehouse via DHL.
When selecting this option currently the ship to address changes to SXW2 Amazon Sort Facility in the UK. It no longer gives us the option to ship directly to the German warehouse.
We have tried shipping to the provided Amazon facility but shipments have been refused.
Is anyone else experiencing such issues?
Why is the address changing to the UK facility from German?
We have also tried to use the partnered carrier UPS, which the ship to address is correct (German Amazon warehouse)
However, after proceeding we receive an error message
“[Carrier: Amazon-Partnered Carrier ] Amazon-Partnered Carrier is unavailable because the box weights or dimensions for one or more of your shipments are not within the allowable range for Amazon-partnered carriers”
Boxes are within the dimension and weight guidelines, we have even tried to send one box with small dimesons fo 10CM and a weight of 10kg for the box, but still the same error.
The main issue we are facing is that when selecting DHL as a non-partnered carrier the ship to address changes to the SXW2 facility instead of the German warehouse and we cannot work out why?