I have a following problem with one customer who purchased the product I am a maker of. He ordered a product in size small and wrote a feedback of the product (1 star and it’s the only one) stating that the product is too small and he messaged me about not giving him a refund but didn’t get it.
First of all I didn’t get any message from him where he stated he would like a refund. Also he didn’t start return process through an ebay. The product review is not a product review and includes a false statement about the refund process and he admits the size his wrong (however the full sizing is giving in the product description, together with how to measure the wrist circumference to choose the size correctly). I messaged him that I am ready to ship the product size larger or he has to start a return process but I got no response from him. It looks like he just wants a refund and keep the product.
Would amazon remove such a product review?