I’m trying to get brand approval for ASUS we are registered with one of their authorised partners but for whatever reason we are getting continuously rejected at this point I’m fairly sure it’s because they simply don’t want anymore responsibility, are happy with their existing sellers & want to protect them.

I’ve sent them details of stock which is highly variable some products are in with maybe 20 units but can sell out in 2 minutes others we have 40+ units the problem we have is they want an invoice. We are not buying & storing the inventory we are the inventory people buy from us.

We’ve sent them authorisation letters from our managing director & a lot more it doesn’t seem to matter to them.

If anyone has had experience with graphic cards & other IT equipment please do let me know if you have a solution. We’ve previously sold products from MSI to be Quiet etc without issue & still have brand approval to this day so I’m not sure how we qualify to sell MSI graphics Cards or products but not ASUS?

If not well there’s plenty of other places like eBay.

Hi,

We have been experiencing ongoing issues with getting reimbursed for items damaged during shipping. We receive notifications from Amazon stating that a refund has been initiated on our behalf due to transit damage. However, since we use Amazon Shipping as our courier, we expect these claims to be covered accordingly.

When we attempt to submit a claim with Amazon Shipping, it is denied due to a lack of further proof—proof that we are not provided. Additionally, customers often do not respond since they have already received a refund. Safe-T claims are also denied, as we are told the item is non-returnable and that damages are our responsibility.

This creates a system where sellers are unfairly left covering the cost of damages caused by Amazon’s own shipping service. How can we properly claim back our money in these cases? It feels as though this process is intentionally structured to avoid responsibility, leaving sellers to absorb costs for mishandling that occurs during transit.

We would appreciate clear guidance on how to resolve this issue.

Kind regards,

Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.

I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.

The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.

I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.

Your Referral to Amazon.com - Investigation Complete

We received your report of suspicious buyer activity. Thank you for bringing this to our attention.

Complaint ID:

Order ID:

ASIN(s):

What did you investigate?

When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.

What was the outcome of the investigation?

We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.

Will my report have any impact on my performance?

No. Your report of the buyer and the outcome of our investigation will not affect your performance history.

What do I need to do?

No further action is required from you.

Thank you for selling in Amazon’s store.

This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.

To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.

As the title suggests, i'm wanting to add a custom variation name to our variants. Is this possible, and if so, how?