Hi KiKa, I really appreciate your help and replies.
Problem is amazon seller support is saying they can not find my shipment because of Weight desc i provided them proof of shipment , tracking number and email sayinh they have received it. see their reply below.
"I do understand you are not happy with the resolution you have been provided.
However please note that due to the weight discrepancy on the shipment we can not verify that all items on your shipment have been shipped.
We have investigated your shipment on this case and also on your previous case 5562346302 however we are unable to locate the units. .
Due to the weight discrepancy our Credit Operations Team have denied all reimbursement requests for your shipment as it can not be confirmed what stock was or was not shipped due.
It is extremely important that your weights be correct as these are used in the investigations for missing unit son a shipment.
I do apologise for any inconvenience this issue may cause. "
What Shall do now ?