I’ve recently sent a pallet shipment in which had three sku’s on it. 500 of sku 1, 400 of sku 2 and 200 of sku 3. Sku two has been processed fine, but sku 3 is showing as none received, and sku 1 is showing as 700 received.
They’ve obviously mis-identified sku 3 as sku 1.
These two sku’s are quite similar visually but obviously have different barcodes/asins on each one.
I am worried that customers will receive sku 3 when they have ordered sku 1.
I contacted Amazon yesterday but they said that because there is no “problem” tab relating to this shipment, I have to wait until is has finished processing.
Is there anything else I can do about this or do I just have to wait for them to sort it? Is there a chance that customers will receive the wrong product?