FBA Shipment Missing at Dunfermline


#1

I sent a parcel via Parcelforce 48 last week, I have a POD at the Dunfermline Fulfilment Centre however the ‘Shipping Events’ log just shows ‘Shipment Created’ status. I have uploaded the tracking details but its not even showing ‘In Transit’.

Is anyone else having issues with goods not being recieved or is it just a lot slower than usual at the moment?

I dont want to worry but the fact that my parcel seems to be completely missing after it was signed for 6 days ago is concerning…


#2

The shipping events log, as far as I have seen, only works with pallet shipments.
I’ve never yet had one updated properly otherwise.

But in any case, it is backlogged currently at a lot of the centres. Take a look at the FBA forum, there are loads of threads about this.


#3

I have only ever sent small parcels previously and the shipment events log has always populated so I dont believe that it is exclusively used for pallet shipments.

Thanks for the advice on the backlog, I thought this may be the case however I have sent many FBA parcels to the fulfilment centres over the past month and its never taken longer than 3 days to be checked in - hence the concern…


#4

I also send small parcels, typically received and ready for sale within 3 or 4 days. I have one shipment that has been received today after 15 days. It is very much dependent on the particular FC and its capacity.


#5

Ok thank you, hopefully it doesnt take 15 days!


#6

My shipment event log always works with boxes,click the Track Shipment box then Shipment Events box & it updates to current status.