FBA-SSR-10002 Registration Issue


#1

Hello

I’m trying to send my first batch of items through FBA, I have sold items previously but fulfilled myself. The following error keeps coming up:

We are unable to complete your registration for Fulfilment by Amazon online at this time. Please contact us to continue the registration process. We apologise for any inconvenience. (FBA-SSR-10002)

The Contact Us page is no use, does anyone have any suggestions on what to do?

Thanks!


#2

Please check this linked thread where the same issue is being discussed and includes a post from an Amazon staff member advising how to proceed and clarifying it:


#3

Hi, thanks for your reply. However the link for Contact Us just takes me to the troubleshoot area I can’t see a way of contacting Amazon for help.


#4

If you would like to contact the Seller Support either by e-mail or phone (which is only available for sellers with the professional selling plan), follow this link:

https://sellercentral.amazon.co.uk/cu/contact-us?categoryId=30002&typeId=30005

Once you are on the “Contact us” page, select the appropriate option from the menu on the left side, I am assuming that it should be the one related to FBA issues.