I sent in some units to FBA (I’ve been using both FBM and FBA for many years).
2 ASINs were ‘received’ and 1 ASIN wasn’t. So I know the actual shipment was received.
I applied for reimbursement and all they’ve said is, basically, they’ve had a look and they weren’t received and therefore they wont reimburse me.
Apart from the cost of the products, they took me hours to make.
I’ve applied for reimbursements a handful of times over the years and never had an issue.
Just wanted to let others know about my experience on this occasion. I wont be sending any of my handmade products to FBA again. I will for the products I don’t make myself because, overall, I’ve had good experiences with FBA but it’s extra jarring when you’ve spent time and effort to make them.
My suggestion, for what its worth, is that if you decide to use FBA, only send in small amounts so that it’s less of an issue if someone doesn’t scan them in. Luckily, I did do this because i’m extra careful with my handmade products.