I m FBA Seller and Customer left a negative feedback below. I sent a removal request to Amazon Seller Support, but it was refused twice. The order was shipped by Amazon FBA. Order was for multiple items which was not received by customer.I don`t understand why it is not qualified for removal. The entire feedback comment is about fulfillment or customer service for an order fulfilled by Amazon.
3 x pack of 3 was ordered. Only 3 x pack of two arrived(3 lo 'lots of 2) An additional pack of 3 should be delivered to complete the delivery as ordered.
Please share your suggestions.