I’ve sent an item to a customer using Royal Mail 48. The customer has contacted me saying the RM tracking number confirms that the item was delivered (she’s right, it does) but she has not received it. She could be trying it on however, I appreciate that without a signature a delivery confirmation only means sweet FA as it could have easily been put through the wrong door, left in what was thought to be a safe place etc etc. I’m also aware I wouldn’t have a leg to stand on in terms of a potential A-Z.
I’ve not encountered this before and it’s highly likely that I’m going to refund the customer but as a last throw of the dice, does anyone know if Royal Mail hold further information that could assist me? For example, when a postman scans a barcode do they record info on their scanner such as what neighbour it was left with, where the parcel was left etc? There was no calling card left with the customer. I have contacted RM customer services but the gentleman I spoke with sounded like he had had enough today and he wasn’t very helpful and didn’t seem to understand my query.
Thanks in advance.