German account suspended with money in it


#50

I am well aware of how Amazon can redistribute inventory - but all my inventory is in my warehouse outside of Germany.
I am PAN-EU registered but never sent any inventory to EU-FBA (never used it).
Also, did not have any returns in all my EU marketplaces.

So it is 100% that zero of my items were ever stored in Germany.

I can run the report, but it will show nothing (zero units)


#51

Yeah but if Amazon had been more stringent about PAN EURO sign up then they would have missed out on their percentage of all that money sellers generated flogging their gear across Europe. Not to mention all the extra advertising revenue it generated.
And the cherry on the cake is they’ve now had panicking sellers flocking to their ‘subsidised’ Euro VAT services… go on kids try it, yer first year is free, wink wink.
I am just take aback by the cynical way in which this place is run.


#52

Thank you all for your help. Reading all these comments it seems I’m not the only one caught, however, it is clear to me now that switching on Pan EU, ie using a fulfilment warehouse in Germany, triggers a tax liability in Germany and unlike in the Uk, there is no threshold.

Can I ask, does anyone have any experience using simplyvat.com - also known as Borderfree Trade or is it easy to apply myself …

thank you


#53

Same problem been trying to resolve this with seller support since the 2nd of October. Pointless no help every case we have created have been transferred to Timbuku without any reply. We just keep getting emails asking us to upload our Certificate. Spoke and emailed Avalara who said would reply that was a week ago, nothing yet, even if you register it takes 8-12 weeks to obtain this certificate so again Christmas as gone. We completed declaration 5 times and email seller support who replied with everything is in hand. As with many other sellers always used FBA from the UK, not or never used Pan EU and never stored stock to my knowledge in any EU country.

Should you register who knows what you will get hit with from Germany, the only time our account went over the threshold was when our account was hacked last year and we had €69,000 of fraudulently orders made by the hacker that Amazon cancelled within 4 days of being hacked, We have asked many times if this is the case why we have been suspended again NO Answer… Come on Amazon HELP US Sellers out.


#54

More conflicting advice from Amazon then. I think customer services staff need to go on a training day regarding VAT registration and get their info coordinated.


#55

My account just got Reinstated :slight_smile:


#56

I stand corrected - congratulations!


#57

Thanks. lets just hope I won’t need to jump through this hoop in Jan for France.


#58

Argue all you like that it was Amazon at fault for not telling you your legal obligations, but it takes no more than 30 seconds to go to seller central help files and access this, which clearly shows that you will incur VAT obligations when you use Pan EU…

Pan-European FBA Programme Policy

The Pan-European FBA Programme (“Pan-European FBA”) allows you to fulfil offers on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es and Amazon.it for enrolled ASINs from one inventory pool without incurring Fulfilment Fees for the European Fulfilment Network. For more information, see Pan-Europe FBA: How it Works. Your participation in Pan-European FBA is subject to this programme policy, the terms of the Amazon Services Europe Business Solutions Agreement, including Amazon’s International Seller Rules and Amazon’s programme policies. While you participate in Pan-European FBA your Multi-Country Inventory settings are enabled for the UK, France, Italy, Spain, Germany, Poland and the Czech Republic. For more information, see Multi-Country Inventory.

Placement and Storage of your FBA Inventory

By enabling Pan-European FBA, you authorise Amazon to allocate and store any of your FBA inventory in the UK, France, Germany, Italy, Spain, Poland and the Czech Republic .

Important: Storing products in an additional country to your home marketplace country will trigger additional VAT registration and reporting obligations for your business (as well as other reporting requirements such as Intrastat). You will be responsible for the collection and payment of your taxes together with the filing of all relevant returns and issuing VAT invoices/credit notes where required. To learn more about VAT see Europe Tax and Regulatory Considerations or get more information regarding External Tax Advisers here: https://services.amazon.com/solution-providers/#/search/UK/tax (English- and Chinese-language only). Please note that we will share information about your transactions and units where obligated, for example if justifiably requested by governmental entities or regulatory authorities that have jurisdiction over Amazon.


#59

You are totally right, and everyone that got caught out by this is in the wrong and deserves the draconian measures Amazon has brought upon them.
Everyone should have read the guidelines you’ve helpfully posted for us all to see. You are a very helpful person, and I find you in no way annoying or lacking in empathy towards others, and I thank you sincerely for your contribution to this forum :wink: :kissing:


#60

Regardless

The PAN european set up should not have had the facilty to be enabled until all the vat numbers were in place for each country.

I think amazon too have been somewhat surprised by the recent requesst for data from Germany and likewise the French to follow. They have reacted after the event in response to the more stringent policing by EU VAT departments.

Shame that amazon themselves seem to be able to avoid paying VAT on virtually every bit of turnover they generate!!


#61

The only reason Amazon are now enforcing this is because various governments have just recently made them jointly liable for the tax due in this way. It was always a legal requirement for sellers to be Vat registered in this scenario.


#62

i just saw you had your account re-instated. Can i ask, how do you know you never had any inventory stored in Germany if you Pan - EU


#63

Have Amazon enacted those measures in France yet, or IT, or SP?
No, because this is NOT Amazon’s doing, when will you realize that?


#64

:tired_face: Oh my goodness! Listen, it’s silly season and I’ve got far more important things to do than try to explain this to you. Lets just agree to disagree on this and move on buddy.


#65

Because I never sent inventory to FBA & had no returns.


#68

Hi all
I have never used the forum before as I’ve always tried to sort my own problems out. However, help please!!! I am losing the will to live where Amazon is concerned. After many years selling on Amazon they have decided to suspend my German account due to lack of the Tax Certificate (even though i have previously signed the declaration - albeit later than January). More importantly they are withholding my money until I provide it. Simply, I am UK VAT registered, I am not enrolled in Pan-EU and am not registered for VAT in any other country. My account settings across all markets are for storage in the UK only. I am well under the 100k threshold, I store stock only in the UK and all shipments are made from the UK. Amazon say that I require the GTC according to their records. The only reason I can assume is that customer returns have been stored at warehouses in Germany until Amazon have returned it to my UK stock (or lost it on the way as happens so much). I have tried time and again to tell them this but my messages/conversation are just ‘transferred’ to the appropriate department and the only answers i receive are the standard 'please upload your GTC to have your account reinstated! I have asked numerous times for them to clarify the reason why they consider me accountable but they don’t. My international accountants have verified I am not obliged to register for VAT and Amazon legally do not have the right to enforce this. Can I close my DE account and get my money paid to me without jeapardising my other markets (UK being main one?) I realise France is also coming up but i’ll deal with DE first.
Any help would be very much appreciated please? Thanks.


#69

If some returns were kept in FBA - even for a short while- then this triggers the VAT requirement. You can check in your FBA DE log if it shows any stock has been there and when.

Whether or not Amazon have over- egged the omelette is not the issue - if stock has been in one of their DE depots then they won’t reopen such accounts until/unless the DE tax authority absolves the account in this case.

As you know DE government will now hold Amazon liable for any tax perceived as due.


#70

Thankyou, i guess i was just hoping that wasn’t the case! grrr…
Can you possibly clarify on one thing - ‘if’ i was to register in DE, am I correct in saying (and please excuse me if this is a silly question…) that the VAT that I would normally pay for my sales to Germany but currently pay for in my UK VAT returns, would then be paid for on DE VAT returns instead - it wouldn’t be paid twice would it?? Thanks anyway, appreciate the advice.


#71

No, the accounts are combined so you’d have to close your UK one to do this.

Assuming that you were never enrolled PAN-EU FBA in the past, email all the information to managingdirector@amazon.co.uk and state that you have taken all steps to confirm that you are not required to be registered for VAT in Germany because of X, Y, Z. There is no information that you or your tax adviser have indicating a need to be registered. You request reinstatement of your account and access to your funds or a written explanation of why Amazon has blocked your account and withheld your funds.