GTIN Exeptions Problems


I have a problem applying for GTIN Exemption. I have Professional and Handmade accounts. When creating an application for Exemption, it does not create a GTIN Exemption Request. I suppose the problem is that with the “Add product” option, the handmade category is the first one that opens. When I leave it, by clicking the “add a product that is not on Amazon” option, I lose ref_ = epix_existing_exemption

The category is:
Stationery & Office Supplies / Office Paper Products / Cards & Card Stock / Greeting Cards / Birthday