I Amazon have been holding my funds of approx £5,000 for nearly 4 months. I have been unable to generate income or sell stock since October, some of which is Christmas themed so I will not be able to recoup this money until Christmas 2020. I am a single parent and this is impacting my family and my own mental health as I have a huge hole in our finances. I have done absolutely nothing wrong except be new and to make a mistake. I have appealed my suspension and my account is under review but I have no idea how long this will take. I was accused by 7 other sellers of counterfeiting and violating intellectual property rights, but this was false. I was selling ‘gray label’ goods from China, but listing on their listings. I basically made the mistake of listing the same product (same AliExpress photos) on someone else’s listing rather than creating a new one as the products were unbranded (did not carry a brand name in the photos or on packaging). I thought this was correct under Amazon’s policy and have since learned differently. In each case the listing maker complained to Amazon and Amazon informed me that they had received a complaint from the ‘rights owner’ although I could find no record of the sellers on the UK trademarks database. Most are located in China and do not reply to the emails I have sent apologising and asking them to withdraw their unjust complaint. I even located the manufacturer of some of the goods and they were unrelated companies. This is all regarding less than 5% of my sales and a figure of way less than £100 of the £5000 they are holding. I was apologetic and I can see now that it was a mistake.
I was wondering if anyone else has had or is having a similar experience? Can anyone advise also if you don’t get the bog standard ‘we cannot accept your appeal because…’ reply and instead get an email saying they are reviewing your account, is this a positive thing? How long does it usually take? With Amazon announcing massive profits it makes me wonder at whose expense?