Hazmat review issues

Hi,

My product is a bundle of cosmetic/beauty goods and is in the hazmat review process.

One of the items within the bundle is a pack of lavender incense sticks - the item sells on Amazon and after entering it’s ASIN into the checker it comes back as a non-dangerous good. However, the product does contain essential oils and so I retrieved the SDS from the manufacturer. Upon submitting the SDS and after waiting the 4 days for the review to take place, I received the message ‘unable to classify’ with no further explanation.

My thinking is that as my product is a bundle of goods Amazon also needs the information of the other goods within the bundle (all non-dangerous and containing no possibly harmful chemicals) so I then uploaded an exemption sheet. This too came back as ‘unable to classify’ after the 4 days review time.

I’ve contacted seller support numerous times and they just tell me to submit the appropriate documentation and they’ll get back to me - however after 2 weeks I still haven’t heard anything.

Any ideas? I’ve got stock ready to go but cannot ship to FBA without this resolved.

Thanks,
George