Hello dear Amazon sellers,
We are new to amazon and amazon prime and 2 weeks ago we created our first seller account. We uploaded our products and shipped them to amazon’s warehouses in the UK so we can offer our customers prime benefits.
The day after our inventory arrive in Amazon’s warehouse we received this email saying that our account will be deactivated "We found that your account is related to an account that may not be used to sell on our site."
I appealed 4 times already and did not get a response at all, we have no idea what to do and why we got banned from amazon. We never sold on amazon, never dealt with any other amazon seller so we cannot understand how can our account be related to anyone else on Amazon.
Can someone help us who maybe had this issue and solved it? We can’t contact amazon at all as they are ignoring our messages.
Any help will be massively appreciated,