HELP - We found that your account is related to an account that may not be used to sell on our site


#22

Just wondering @thylvethter , how the OP is going to provide different home addresses for both himself and his wife?
They do not appear to be estranged…
2nd home in the country maybe?
:smile:


#23

not my problem.

I know if it was me I would not let one single piece of data match any from the other account - you know how difficult it is to argue with an Amazon bot - it’s like talking to an a$$hole !


#24

No idea - as you won’t get a sensible answer from Amazon it is not possible for any seller to advise on this. Rule of thumb - avoid all possible matches - and remember your sensible logic may not be the same as Amazon’s.

P.S. Surname should not matter if all other data is different - lots of Smith, Jones’s and others etc in the UK.


#25

Personally I’m not convinced that the physical address is that big an issue given that it is more than probable there are blocks of flats with one single postcode where two or more entirely separate Amazon sellers live with no problems whatsoever.


#26

Were I living at 15 Railway Cuttings … with the Missus , there is no chance I would allow her to enter that address anywhere on an Amazon Account - I clearly trust the Bots less than you.
There is a Policy you know about having only one account per family.

The ‘simple’, may take months, solution is to obtain permission from the appropriate Amazon dept, in writing, as this is what will be needed to fight a suspension for months when the bots auto disable both accounts.


#27

I sincerely hope its not that exact

I have an amazon buyer account, as does my mum.

I get all my parcels sent to her (especially around christmas) as I’m never in my house and since she’s retired she’s nearly always in.

Would hate to think we’d possibly get both our buyer accounts (and my seller) closed because she’s down as my default delivery address…

Incidentally also used her as the default delivery address for the business account they kept pestering me to open, so technically I now have 3 accounts (personal buyer, business buyer and seller)


#28

You can have several buyer accounts but only one seller account.


#29

You can have as many buyer accounts as you wish, no issue, it is multiple seller accounts that are frowned upon unless you obtain prior permission.
In the OP’s case he has a seller account at his home address and now his wife wants her own seller account.
If she had a different surname and every other detail on her Amazon account was also different then maybe the physical address would not be an issue but in his case his wife has the same surname as him, so he must seek permission before she even attempts to sign up, or both accounts are certain to be suspended


#30

don’t recall reading anyone mentioning a problem with Delivery Addresses - all I have ever mentioned is detail relating to the make-up of the account - the Seller Account.


#31

Thank you for your advise


#32

Very interesting thread!

I too recently have had a new Seller acct suspended due to: ‘’…We found that your account is related to a different account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.uk through this account…’’

This new seller account has been established with a new Limited UK biz, company registered address, shareholders, email and bank account.

I do have another seller account - which is in good standing - and operates with a serarate limited business bank, email, entity, shareholders etc.

The products I have sourced for the new account are 100% different - its a completely seperate biz model and brand.
I have submitted all the documentations, which have been verified.

It seems the account has a block. I can’t get any response from Seller Performance.

I read you have to understand the root cause, to submit a POA.

How do I get to understand the key reason why the account is blocked so I can appeal.

Any suggestions gratefullly received!
THANKS


#33

The key reason is that you breached Amazon’s policy by operating two Amazon accounts without permission.

Even if they are two companies you cannot operate two accounts without prior permission. You can try and apply for retrospective approval, but in all likelihood you may have to close the second account, ask permission then open it. You need to appeal on the basis that you were unaware of the rules, and justify why two accounts are required using @Adrian’s post above as a guide.


#34

OK, thanks - appreciate your time to feedback!

Yes - understood re, breaching the policy.

Presumably I apply for retrospective approval via seller central from my initial account? or best to do this via seller performance/my new account?

Again, thanks!


#35

To be honest, I don’t know. Amazon will consider your original account to be the valid one, so try from there.


#36

2020 Update :slight_smile:
I applied for a retrospective 2nd account - which has been approved. GREAT!
I am now struggling to get seller performance to un-suspend the account they have confirmed I can have.
Its a good job I have a sense of humour :slight_smile:


#37

I have only one seller account, which has an associated buyer account, and then a separate personal buyer account. Only ONE seller account. Is there a problem with having more than one buyer account? The credit card for all three accounts is the same.

A second question is I could close the new seller account and then re-register it once I have obtained a second credit card. Would this work?

and also I have only one physical address - is this a problem?

But I stress, I only have one Seller account.

Any advice would be appreciated.


#38

You must have a tangible link to another, unusable, seller account if Amazon have suspended you for being linked to another account that may not be used to sell on Amazon.
They do not get this wrong in these circumstances.
If you attempt to open yet another account then it too will be immediately shut and you will be in an even bigger mess than you are in now.


#39

Thanks Adrian
I have no knowledge of a second seller account - perhaps I somehow restarted my registration instead of continuing it - but then where is it? is there some way I can find out?
Thanks
Adam


#40

A second, related account could be if you had a false start to registration yes, but there are other possibilities.
Have you ever let another seller log in to their account from your device [maybe to show you the ropes?]
Have you ever logged in to your account from another sellers device?
Do any of your family also have a seller account?
Have any of your details [email address, bank account, warehouse, etc] ever been used on or for another seller account?
Are you the only user on your account?

Examine all possibilities.
If you ever started an account registration previously then what email address would you have used?
Go to that email address and search the history for any Amazon related messages.


#41

Hi Adrian
I really appreciate your assistance. Do you also know if at some point my appeal submissions will be answered?

I do not recall a false start to registration however. No other seller has used my device. I have never logged in from another sellers device. None of my family have a seller account to my knowledge - I can check but they would have completely different surface and e-mail addresses, bank details, etc. only sharing the surname. None of my details have been used in another seller’s account. I am the only user of the account. I have checked all my email addresses and none of them have accounts in seller central.

Could it be anything to do with how many amazon regions I joined. I think I tried to join .com and then got a slew of emails from all over the globe saying I was not authorised to have an account. However, this may have just been the normal responses from all these areas when the system suspended me.

Is there anything I can do on my dashboard - removing regions if I can figure out how to do that - to trigger a change in status?

Thanks again.