It’s very unusual for a DVD in a case + jiffy to weigh less than 100g so I wouldn’t bank on 83g being proof of content.

Explain that you confirmed the disc was present when you packed it, ask if there are signs of tampering, and would he like you to open a case of fraud with RM. That puts scammers off.

Send the buyer a photo of the DVD (case + Disc visible + Jiffy) on the scale showing the weight, advising you take photos of orders before packed to confirm the contents, as they can see the packed weight confirms the post office postage label as being the same weights and that the disc was indeed present when posted, if the jiffy has been tampered with you will need to report to RM for an investigation with their local sorting office and postman.

I’m also surprised that a cased DVD with disc, plus jiffy bag only weighs 83grms, but if you have another to check with then must be a very light case?

Thanks for the replies so far. According to both the Post Office scales and my personal scales, the DVD with the case and packaging is 83 grammes. No question about it.

The buyer is demanding a refund and I have asked her to hold off until normal working hours on Monday. However here is the reply I received:

“Hi Monday will not do has you can understand I don’t have what I ordered for my friends birthday which is tomorrow 29th July 2018 kind regards”

we have had similar events previously - and each time amazon have backed us up - but only as we had the weights - so it is worth fighting!

Indeed Zeb. The birthday has no bearing whatsoever on the requirement for an urgent refund. I have written to her and asked for her to return the empty box and packaging. I have further advised her that I will then open a fraud case with Royal Mail and hand over the case and packaging to them. I await her reply.

Was it sealed or pre-owned?
I myself have bought sealed dvd’s which turned out to have no disks in…I remember back in the day spending my birthday money on a 3-disc boxset game called Neverwinter Nights and so disappointed when upon opening the film there were no disks inside at all!

The DVD was a used item. The weight on the PO receipt proves the disc was in the package as I have more copies of the same item here at the same weight with the packaging. The fact that it is “used” is neither here nor there.

Here is her latest reply. NB I said absolutely nothing to her about the DVD being “sealed”. Not a word of it.

I have contacted amazon and they are filing a claim for me what I do know is there is no dvd in the case and I only received the case with no dvd in it at all. What I do know is that case can weigh 83g on its own has sent DVDs and cds out myself so the weight is nothing in this matter or however you never put the dvd in and only did the weight of the dvd case so I would like to see photo proof of you putting the dvd in the case with the date and time on the photo and a photo of it then being taken to the post office I would be more in the right to open a fraud case against yourselves. I send the case it costs me money and puts me out of pocket plus this is not my fought but the fought is at your end. The file a claim I have asked for a refund

Just one last thing you said a sealed dvd weighed 83 gs well this dvd case was not sealed and you can see the case has been used which you state the dvd used on your description only I received a used case with no dvd inside your reply sounds more strange and does so signs of fraud

I have already advised her her that I have an identical DVD. When weighed with the jiffy bag, it is the same weight as the posted item, ie 83g.

She is refusung to send it back.