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I have recently had two authenticity complaints regarding a product which I have purchased from reputable stores, like John Lewis and the brand Jellycat themselves.
The ASIN for this product is B007NGEQ68.
Amazon keeps rejecting the invoices I provide them with, even though they are VAT invoices and they exactly cover my sales over the past 365 days. In addition, then product is being incorrectly advertised on Amazon, as the dimensions are incorrect. On amazon it says the product is much bigger than it actually is, so this could be why I am receiving the authenticity complaints.
I have contacted Seller Support regarding this, however every issue I have, my issue is never resolved, hence why I am asking fellow sellers.
This is my 3rd Post regarding this issue , actually i didnt recieved any email from Amazon about this Policy , and i am not mentally ready for this Policy .
I send 3 email to the team with merchant i d but no response from them .
We have recently received a Product Authenticity Customer Complaint for a second-hand book that was an Amazon print on demand copy. The quality of these books is poor in comparison to most mass manufactured books on the market and this can cause scepticism of its authenticity amongst customers, understandably. We will now longer stock these Amazon books where possible.
However, how can Amazon condemn the book for being counterfeit when they themselves manufactured it? If the item is counterfeit and Amazon made it, ergo, Amazon are accusing themselves of piracy.
All attempts to appeal to seller support are futile, and due to the book being second hand, we cannot provide invoices from distributors or manufacturers. What are we realistically expected to do in this situation which is ultimately Amazon fault? Input from moderators would be greatly appreciated.
I just got an email about DAC7. Is it like every EU lived people need to write down their information or not? And what it means 2000EUR, is it the profit or the revenue. For example if I sold a product with value 1800EUR, and get 200EUR. So my revenue is 2000EUR and profit is 200EUR. Will they report to my tax authorization or not? What should I do, I am not sure why they ask to write down my information
We have requested for an extension to my DD+7 Policy but received no reply yet. Is there anyway of checking to see if my emails sent have been received? We haven't been able to disburse in weeks and have a lot of money owing. Getting to the point of no return on cashflow!
I am having many issues with trying to list my greetings cards in FBA
- Firstly Amazon continually measure them incorrectly, which means I can't actually sell them as they would sell at a loss
- Secondly they appear to send them in an A4 envelope, which is not required as they are 15cm square and fit comfortably in a C5 (even in a cello)
- So, I was wondering what on earth everyone else selling greetings cards do? - Should I send without a cello wrap (to reduce size) - or will that just cause lots of damage and returns?
- Should I send them complete with the C5 envelope, which would increase FBA storage fees, but reduce the packing fee (presumably)
We have been notified we are getting a disbursement initiated today the 5th Oct. Under disbersments it says it will be £42.99 but on the payment dashboard it says it will be £1,056.26.
I do not understand this at all.
Thank you
jim
I have raised this with seller Support, is anyone else seeing anything like this?
Invalid charge sign keeps restricting my access to account. Its showing I have 2 cards set up. One is active and not expired. But the second on there is also showing active but IS expired it expired in 2023. I wont let me delete the card. And its charge me £1 every time I replace it. Can anyone with this and hiw can I arrange a call back.
With an unblemished account health, we have recently experienced Amazon tinkering with the Deferred Balance.
When asking why, we are given a very long list of things it could be but when ask for specifics, we're told it is not policy to give specifics.
As we all know, the balance that locks on a Sunday never goes up, just down when taking off any advertising/refunds for the week..... for the first time in 7 years, Amazon kept increasing the balance, taking from Deferred for some unknown reason.
Last night we were paid £Xk and the opening balance was £Xk.... this morning all has moved to Deferred and current balance is under £40.
Is anyone else experiencing this? Any advise?
In an increasingly challenging market, how can small businesses manage not knowing what will be kept or not, especially when no reasoning is given?
Thank you
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