Dear All,

Does anyone know how I can get hold of someone in seller support? I have tried at all times of the day and cannot get through to anyone ever now.

My image changes are not being actioned and despite being "legal", they are being knocked back for not having a white background.

thanks

I am starting the process of selling from the UK to Republic of Ireland and I would like the set up so that the Irish customer pays me for the goods, carriage to Ireland and Insurance and then is responsible for paying the Irish VAT and any customs duty themselves. Has anyone achieved this as I do not want to be registered for VAT in every EU country or indeed sign up to the IOSS scheme. Currently, my set up looks like it will take the UK products I have remove the UK VAT rate then before listing in Ireland apply a Euro Exchange Rate and then an Irish VAT rate.

Could someone please tell me what happens after they clicked submit for verification when updating their business information. Once submitted I can’t see any difference as it still asks me to submit the information and I’m not sure if my submission is going through properly.

Many thanks!

I'm genuinely struggling to understand why Amazon continues to send buyers messages stating, "We're sorry, but your package is late," even when we dispatch on time and upload valid tracking information.

In a recent case, we shipped promptly, provided accurate tracking, and yet Amazon still notified the buyer that their order was delayed. This not only causes unnecessary concern for the customer but also damages our reputation through no fault of our own.

To make matters worse, we’ve already lost an A-to-Z claim where the automated system failed to correctly recognise the tracking details. Our Valid Tracking Rate (VTR) is 100%, yet these issues persist.

Why are sellers being penalised due to delays or scan issues on the carrier’s end—something completely out of our control? We’re doing everything right, but the system seems to be working against us, and it’s both demoralising and damaging.

Would appreciate any insight or shared experiences from other sellers dealing with the same.