12th July - Documents uploaded successfully
14th July validated
16th July disbursements showing zero so I opened a case for information.
‘…As discussed, I am happy to confirm that your account status is active and there are no listing or disbursement holds affecting your selling…’
22nd July still nothing showing in payments so opened another case:
Hello from Amazon Selling Partner Support,
I understand that your account is under review for a letter of authorisation.
I can see that this was uploaded on 12 July, however your account is still showing that this is outstanding.
I will transfer this case to our verification team and ask them to manually review this.
*** Most importantly, this case will show as resolved and virtually empty of contacts in your case log - please do not re-open this as our verification team use a completely different system to Seller Support. Once we transfer the case, it will show as resolved and create a new case in their system, moving those contacts to their system. However if the case is re-opened it will revert those contacts back to Seller support and delay the process.
They may be able to process the account as is or they may ask you to upload the document once more, just to re-trigger the verification process. If this is needed, please upload the same document as before. However, I am asking them to see if they can manually process this without a further upload.
24th July email from them to say validation was complete and my account was back to normal
25th July disbursement due and email saying no payments were being made due to lack of validation
.26th July - payments still showing as stopped and zero
email to say they were still looking into it…
separate email stating my account was still being validated.
Today 28th I have tried to call repeatedly and the calls are being dropped.
I would try to reload my letter of authorization, but as it’s uploaded successfully it won’t let me!