How Can I Close a Deactivated Account that I can't Reactivate?

Hi @IMPORTS-ANT_UK_TRADI

Pia here to assist you with your concerns.

By referring to the thread, I could understand that you are having trouble in getting the account activated.

On that note, did you upload all the documents appropriately for the verification?

Would you share the latest performance notifications so that we will be able to understand the issue accurately?

Also, make sure that the documents meet the below criteria:

display the same information that matches info you use to register to sell on Amazon

be clear and not blurry

be in color

be high-quality and unobstructed

be scanned images, or a photo taken from your mobile device’s camera (no screenshots) display the full document (and front and back, if applicable)

not be expired, revoked, or closed (if applicable)

be in one of the following languages: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish and Turkish. If it is not in one of these languages, provide a copy of your passport and a notarized translation of your document in one of these languages.

be less than 10MB in size

be in one of these formats: *.png, *.tiff, *.tif, *.jpg, *.jpeg, and *.pdf. Do not include special characters in the file name (examples: $, &, or #)

be authentic and unaltered

Identity Documents:

be a government-issued identity document that is distributed and recognized by the country where you are a citizen or resident

display a name that matches the full name you use(d) to register to sell on Amazon

be in color (black and white not accepted)

for multi-page files (both sides of the ID), if the screen does not ask for separate front and back image uploads, be sure to merge the images into one file to upload

have date of birth (if applicable) that matches the date of birth provided during registration

have a signature

if submitting a passport, be sure the passport has your signature

Proof of Address:

Name and address must be visible.

Could be (your options will display in a drop-down on the page) a water, electricity, gas, internet, telecom bill issued by the utility company, or a mobile phone bill.

If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.

Must be issued within the last 90 days.

Also, you have mentioned that you were unable to arrange a video call for completing the verification?

Could you help me understand the reason behind this?

You would have received the steps to arrange a video call in the performance notifications.

Please make sure you follow the steps appropriately and complete the verification

Once your account passes the verification and gets activated, you can request for account closure through this page

I hope this resolves your query. Please continue to post on the thread if you have any questions around this.

Regards,

Pia