We had an FBA order shipped to Italy that didn’t arrive. Cost of the item was just over 9 euros and the item was never returned to our inventory.
45 days later FBA have provided us with a reimbursement, but the amount they’ve refunded is 2.10 EUR. Is there logic behind this amount or do they just pluck a figure from thin air?
Obviously not a huge amount of money either way, but for future reference I’m wondering how Amazon decide how much they reimburse for items lost during FBA fulfillment.